No 830, Jalan Teluk Bahang, 11050 Penang, Malaysia
+60 4 8888 111

Friends of Entopia Terms & Conditions

Friends of Entopia Terms and Conditions

Individual Friends of Entopia – Adult

  • Individual members must be 13 to 59 years old.
  • Individual membership cannot be converted into Family membership.

Individual Friends of Entopia – Senior Citizen

  • Individual members must be 60 years old and above.
  • Individual membership cannot be converted into Family membership.

Friends of Entopia Family

2 Adults and 3 Children

  • Family membership is for 2 adults age 13 years old and above and 3 children age 4-12 years old.
  • For children that are turning 13 years of age, only those whose birthdate does not fall within 6 months from the date of registration, can be accepted.
  • Children age 3 years old and below are free or charge.
  • Family membership cannot be converted into individual membership.

2 Adults and 2 Children

  • Family membership is for 2 adults age 13 years old and above and 2 children age 4-12 years old.
  • For children that are turning 13 years of age, only those whose birthdate does not fall within 6 months from the date of registration, can be accepted.
  • Children age 3 years old and below are free or charge.
  • Family membership cannot be converted into individual membership.

2 Adults and 1 Child

  • Family membership is for 2 adults age 13 years old and above and 1 child age 4-12 years old.
  • For children that are turning 13 years of age, only those whose birthdate does not fall within 6 months from the date of registration, can be accepted.
  • Children age 3 years old and below are free or charge.
  • Family membership cannot be converted into individual membership.

Unlimited Entries

Your membership card entitles you to unlimited entries to Entopia during normal operating hours. To do so, present your valid membership card at the priority access lane at our ticketing counter to redeem your free ticket. Present the free ticket together with your membership card for validation upon entry.

Use of Discount Vouchers and Redemption Benefits

  • Membership discounts and vouchers can only be redeemed personally by the member using his/her membership card.
  • Your membership card entitles you to privileges. In order to enjoy this, you may be asked for another form of identification for verification when redeeming any of the privileges.
  • You get exclusive access to The Atlas and its facilities, just present any proof of membership upon entry. The access and use of its facilities are strictly for members only. It is open from 9:00 to 6:00pm daily.
  • All benefits and discounts are non-transferable and are not exchangeable for cash.
  • All benefits and discounts are not applicable with any other promotions, discounts, coupons, vouchers and/or gift card. It is also not applicable on single entry family package and group rates.
  • At the Tapestree
    • The 15% discount is only applicable for A’la carte food items, in- house beverages (coffee, tea, non-coffee and refreshments) and homemade desserts of the day.
    • No discount on all set meal, kids set and add-on items (extra dressing/sauce/cheese etc)
    • No discount on Entopia bottled water, bottled drinks, canned drinks, pre-packed drinks, ice cream, limited edition mascot cup and house beverages with add-on of the limited edition mascot cup.
  • At the Tapestree To Go
    • The 15% discount on all food items and in-house beverages (coffee and non-coffee)
    • No discount on Entopia bottled water, bottled drinks, canned drinks, pre-packed drinks, ice cream, limited edition mascot cup and house beverages with add-on of the limited edition mascot cup.
  • At the Entopia Store and the Entopia Hobby Centre
    • A 15% discount on all items except on books, batteries, consignment merchandise.

Renewal

  • Membership renewal can be done three (3) months before from the date of your membership validity.
  • All renewal discounts will be calculated from the membership package published rates.
  • When renewing your membership using any discount voucher or Compass, it will only be valid for the same membership category and under the same membership names.
  • Renewal after the membership validity will not be accepted.

General

  • Your membership card is special but it has no cash value and is non-transferable.
  • When processing your membership application, you must be personally present (for individual membership) or all members (for family membership) must be present.
  • If you wish to cancel your membership, you may wait for it to naturally expire. All sales are final and are non-refundable.
  • If you have any pending member (for family membership) that you wish to fill-in later, you are given three (3) months from the initial registration date to complete it, otherwise, it will be deemed forfeited. Any pending member will be given the same membership validity as the rest of the Friends of Entopia Family membership package it belongs to.
  • Take care of all property and facilities of Entopia during your visit, a penalty will be imposed on any abuse or damage reported.
  • If you lose your card and wish to get a replacement to continue enjoying your membership, a fee of RM10.00 for re-issuance will be imposed.
  • Butterfly House (Pg) Sdn. Bhd. reserves the right to cancel your membership if any fraud or abuse on its usage is found and no refund will be issued.
  • The terms and conditions stated above are subject to change without prior notice.